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NORTHGATE CUSTOMERS

Customer Tools & Support Hub

How can we help?

Browse our customer support options.

Support

FAQs

Get answers to all your key questions from account management to invoices and payments, and more.

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Enquiry Hub

Customer support on your hire agreement including bookings, enquiries, mileage reviews, and more.

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Terms & Conditions

View our full terms terms and conditions.



Explore Our Customer Compass

View our Customer Compass as your guide to the full range of our end-to-end services. From getting you on the road to vehicle maintenance, ongoing support, and invoicing and payment conditions.

  • Getting You on the Road

  • Keeping You on the Road

  • Damage & Recharge Management

  • Invoicing & Payment

Customer Compass

Find Your Local Branch

Find your nearest Northgate location, including 57 hire centres and 51 workshops. You’re never too far away from your local Northgate centre.

Northgate Branch

What Is Our Rentable Standards Charter

Our Rentable Standards detail the condition you can expect our vehicles to be in when you receive them and, unless otherwise stated, we expect the vehicles in upon return.

We take pride in maintaining a high standard of vehicles on our fleet to protect not only our company image but yours too.

Rentable Standards

Support for Damages, Tyres & Windscreens

Get the information you need on windscreen and tyre pricing and explore our full range of policies including Damage Queries, and Vendor Compliance.

Find your nearest Northgate location, including 57 hire centres and 51 workshops. You’re never too far away from your local Northgate centre.

Tyres & Windscreens

We Are Customer First

Customer First is our drive to deliver an exceptional customer experience. It means going beyond providing good customer service - fully understanding your needs and supporting you at every step of your journey with .

Our Customer First charter is our promise to you, our customers. It’s a set of behaviours you can expect from us, providing clarity, alignment, accountability, and guidance on what 'Customer First' means to Northgate.

Customer First Wheel

News & Insights

Explore the latest news, insights, and case studies from Northgate’s newsroom.

case study

How Northgate is supporting mhs homes’ EV transition

Driver Training

Northgate Driver Training service explored

The importance of vehicle checks

Headlights Newsletter

Headlights Newsletter

The latest news and views from Europe's leading mobility solutions provider.

Company Car and Van Rental Company of the Year 2025
What Van Awards 2025 Rental Company of the year - Winner
Northgate Vehicle Hire
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Best Fleet Management Company 24 Logo
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